General articles

Support

General

General articles

Dumps and reports

Sort by

How to find the name and the version number of a Kaspersky applicationOctober 30, 2023

About Trojan.Multi.AccesstrMarch 3, 2021

Statement regarding data processing when contacting technical support\customer service ("Support Statement")September 4, 2023

How to find the version of your operating systemAugust 31, 2023

How to open the Support window in a Kaspersky applicationJuly 14, 2023

Get System Info toolJuly 17, 2024

AVZ computer scanning toolAugust 31, 2023

How to get installation and removal traces of Kaspersky applicationsJuly 14, 2023

How to get dump files of AVP.EXE process for a Kaspersky applicationJune 7, 2023

How to get the dump file of a process in Windows 7, 8, 8.1, 10, 11 or Windows Server 2008, 2012, 2016, 2019July 11, 2022

How to collect traces for Kaspersky applicationsMarch 4, 2024

How to collect console and HAR logsJune 20, 2024

How to get a full memory dump when Windows 7, 8, 8.1, 10, or 11 crashes with a blue screenAugust 31, 2023

How to take a screenshotMarch 28, 2023

How to get a full memory dump when Windows Vista, Windows 7, 8, 8.1, 10, or 11 stops respondingAugust 31, 2023

kl1_log toolAugust 31, 2023

Windows 7 memory dumpAugust 31, 2023

How to export and import Windows registry keys October 12, 2021

How to get a Problem Steps Recorder log in Windows 7August 31, 2023

How to get a Steps Recorder log in Windows 8August 31, 2023

EICAR test file for checking Kaspersky applications' behaviorSeptember 13, 2023

How to get a Microsoft Outlook log fileJanuary 11, 2018

Contacting the Anti-Spam LabApril 22, 2022

How to collect logs of Process MonitorMay 31, 2024

How to get Android smartphone's log fileAugust 31, 2023

How to collect network traffic logs with WireSharkApril 25, 2023

How to create a bug report on Android devices and send it to KasperskyAugust 31, 2023

How to gather data from an Android device using the DumpAndroidApps utility and send it to Kaspersky Customer SeviceJune 25, 2024

The Android Debug Bridge (adb) toolJanuary 22, 2021

How to enable or disable debugging mechanisms in beta version of a Kaspersky applicationDecember 1, 2021

How to get System Watcher logs for a Kaspersky applicationAugust 31, 2023

Files to send to Kaspersky technical support in case of PDM malware detectionJuly 22, 2022

How to configure file and folder access auditing in WindowsDecember 12, 2022

Showing 1-10 of 33

Did you find what you were searching for?

Thank you for your feedback!